Terms & Conditions
Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by Epiology Limited ("Epiology", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at epiologyskincare.com ("the website"). They are effective from 14 October 2019 and will replace all earlier Epiology Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supplyAll orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Epiology reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this webpage and update the date above.
CopyrightAll information and content available on the sites, including but not limited to Epiology's name and logo, product images and descriptions, site design, text, graphics, images, trademarks, the selection and arrangement thereof are the property of Epiology Limited and are protected by copyright law. No part or portion of this site may be copied, sold or used in any manner without the written consent of Epiology Limited.
DisclaimerOur sites provide general information about Epiology and the products and services we offer. The information contained in the site has been prepared solely for the purpose of providing information about Epiology. We reserve the right to change, delete or move any material on the site at any time without notice. Epiology shall not be liable to you or any third parties for any direct, indirect, special consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from this site, your use or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of the action.
Using the sitesYour right to use the sites is personal to you. You may not authorise others to use the sites and you are responsible for all of your own use of the sites. Content, information and advice given on the sites are free of charge (unless otherwise stipulated). You are responsible for your own network and connection charges.
Use of products and servicesTo purchase from epiologyskincare.com, you must be 18 years or older. The products and services available on the sites, including any samples Epiology may provide to you, are for personal use only. All of the products purchased from the sites should be used in accordance with the product's instructions, precautions and guidelines. Please contact us if you have a question regarding shopping on epiologyskincare.com.
Delivery and delivery chargesPrices for goods and services stated on our website are exclusive of any applicable delivery charges.
We only deliver to street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
PricingAll prices displayed on epiologyskincare.com are represented in New Zealand currency. Where applicable, local taxes are shown and included in the price. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time. Products displayed on epiologyskincare.com may be purchased using a secure online Visa or Mastercard transaction facility. Credit card transactions are processed in New Zealand. Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases made outside of New Zealand.
Payment optionsPayment can be made via PayPal, either using your account or any credit card accepted by the PayPal platform.
We also accept payment by direct bank transfer after checkout.
Credit Card SecurityAll payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.
Click here to for PayPal's terms.
Transactions made on epiologyskincare.com are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. We do not store cardholder information. We use the secure DPS Hosted Payment Solution to process online orders. You'll be able to see your card being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer you a safe and quick online shopping experience. DPS is committed to protecting the security of your data. DPS uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. When it transmits sensitive information (such as your credit card number) over the internet, the information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on the site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.
Promotions and offers on the sitesAll promotions and offers are exclusive to epiologyskincare.com unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and Epiology reserves the right to revoke promotions and offers at any time and for any reason without notice. A minimum spend or designated number of products purchased may be required to qualify for a promotion or offer. Any such requirement will be outlined in the promotion or offer details. Epilogy reserves the right to run promotions and offers for sets periods of time and in specific geographies and not others if it so chooses. Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for refund or replacement unless the product is faulty. Any decision made by Epiology regarding promotions and offers on the sites is full and final.
No reseller activityYou may not sell or resell any of the products, services or samples you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products or services to be provided to you if we believe, in our sole discretion, may result in the violation of our terms and conditions.
Third party linksEpiology may provide links to other websites or applications (collectively, 'third party websites') as a service to those interested in this information. Epiology does not monitor, approve or have any control over any content located on third party websites. The inclusion of any links to third party websites does not imply any association or relationship between Epiology and the third party website. Epiology does not guarantee, endorse or adopt the accuracy or completeness of content on any third party website. Epiology is not responsible for updating or reviewing content on third party websites. You use third party websites at your own risk.
Shipping and deliveryOrders placed by 2pm Monday - Friday will be shipped from our warehouse the same day. Orders placed after 2pm Monday - Friday will be shipped from our warehouse the next business day. Shipping is by standard National or International Parcel Post which is not a tracked service.
Delivery time can vary depending on mail volumes experienced by NZ Post and affiliated international mail services but are typically:
3-5 working days in New Zealand
10-15 working days for international deliveries
However we are currently experiencing delays due to Covid-19, especially to international customers. Please ensure you supply the correct delivery address as we take no responsibility for lost parcels where the address supplied was incomplete or incorrect.
As of Monday 12 October, we offer free shipping within NZ for all orders over a minimum spend of $35. Orders that don't meet this threshold will incur a $5 delivery charge. International shipping charges are approximately $12 per order to Australia, and $20-25 for all other countries (differs slightly country by country), with free shipping for orders over $120.
Shipping charges are subject to change at our discretion and will be posted on this site. Large orders may incur a surcharge in addition to the standard rates. We may offer free shipping promotions from time to time. Special conditions may apply to any such promotions.
Please be aware that recipients outside NZ may have to pay import duty or other customs taxes. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you
ReturnsWe want you to be totally satisfied with your purchase from our website. If within 15 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.
We'll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.
Liability LimitationWhere you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdictionUnless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Rest assured, we'll never pass on, sell or distribute your information to anyone else.
Non-personable identifiable informationWhen you visit our website or use our applications, with the help of our third party authorised agents, we may collect certain anonymous information about your visit. For example, when you browse our website, we may monitor statistics including but not limited to the number of people that visited these websites, geographical information etc.
In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the website and the areas or pages of the website that you visit. We use non-personable information for internal business and marketing purposes and to help administer and improve our sites for you.
Personally identifiable informationPersonally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. Whether or not you provide your personally identifiable information to us is completely up to you. If you choose not to provide the information we request, you may be unable to use some of our services.
Facebook applicationsWhen you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.
Collecting personal informationWe collect your information to serve you better and to provide you with a customised experience using our site. We may use your personally identifiable information to: fulfil a request from you (such as send you e-news), tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.
Protecting personal informationWe maintain reasonable safeguards to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on our sites. Contact us if you have any questions about the security of our sites.
General ConditionsWe reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.epiologyskincare.com.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.